Refund policy

Returns & refunds

Try your Ennzia battery at home. If it isn't right for you, contact us within 30 days of delivery to request a return. Opened and normally used batteries are eligible, including purchases made at a promotional price. Return shipping is on us for all eligible returns.

What you can return

This policy applies to E100 and E100 Prime batteries purchased from ennzia.com. For purchases from Amazon or another retailer, please use the return process provided by your original seller. You can still contact Ennzia for warranty support.

Normal signs of use do not, on their own, make a return ineligible. Damage caused by misuse, accidents or unauthorized modifications is not covered by our standard 30-day return offer. This does not affect your rights if a product is faulty, damaged on arrival or different from what you ordered.

Please return the battery with all its original accessories. We recommend keeping the original packaging for a secure return. If an accessory or the packaging is missing, let us know before sending the item back so we can explain the available return arrangements.

Start a return

Email [email protected] with your order number and a brief description of your request. We may ask for the serial number or photos to match the battery to your order or assess a reported issue.

We will provide a prepaid return label or arrange another return method at our expense for eligible returns. Please contact us before shipping the battery so we can provide the correct return address and instructions. US battery returns are handled through our warehouse in El Monte, California, USA. Our support team will provide the complete return address and prepaid label after reviewing your request. Please do not send returns to our registered business address.

Faulty, damaged or incorrect items

If your battery arrives damaged, has a fault or is not the item you ordered, contact us so we can arrange the appropriate solution. Do not ship a battery that is swollen, leaking or otherwise unsafe until our support team has provided suitable return instructions.

Refunds

After we receive and inspect an eligible return, we will refund the amount paid for the battery and applicable taxes to your original payment method, normally within 10 business days. Your bank or payment provider may take additional time to post the refund. Where applicable law requires an earlier refund, that requirement takes priority.

For voluntary returns, any original delivery charge paid with your order is not refunded, except where applicable law requires otherwise. This is separate from return shipping, which Ennzia pays for eligible returns.

Your statutory rights

Our 30-day return offer is in addition to your rights under applicable consumer law and does not limit them.

Where EU withdrawal rules apply, you may notify us that you wish to withdraw within 14 days of delivery without giving a reason, and send the goods back within 14 days of that notice. We will reimburse payments required by law, including the cost of standard original delivery, within 14 days of receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. We also pay the return shipping cost for eligible returns under our return offer.

Need help?

Email [email protected] or use our contact form.